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1718 E Park Dr, Anderson, SC,29621
FREQUENTLY ASKED QUESTIONS
- What types of pets are your products suitable for?
Our pet products are suitable for a variety of pets, including dogs, cats, etc. Each category has specialized products to meet the needs of different pets. You can find the right products in our product categories based on your pet type. - How do I know which product is best for my pet?
Our website provides detailed product descriptions and usage suggestions to help you make a choice. If you are not sure which product is right for your pet, you can always contact our customer service team and we will recommend the best option based on your pet’s needs. - What payment methods do you offer?
We support a variety of payment methods, including credit cards, debit cards, PayPal, and Apple Pay. All payment methods are securely encrypted to ensure that your payment information is safe and worry-free. - What are your delivery areas?
We provide domestic delivery services and support some international delivery. The specific countries and regions that can be delivered can be viewed at checkout. If you have any specific delivery requirements, please contact our customer service team. - How long does it take to deliver?
The delivery time of your order depends on your location and the delivery method you choose. Typically, domestic orders are delivered within 1-5 business days. International orders may take longer and the specific delivery time will be displayed at checkout. - How do I track my order?
You can check the status of your order through the “My Orders” page on our website. We will email the tracking number after the order is shipped to keep you updated on the delivery status of your package. - How do I return or exchange an item?
If you are not satisfied with your purchase, you can apply for a return or exchange within 30 days of receiving the item. Please make sure the item is unused and in its original packaging. For more details on returns and exchanges, please refer to our Return Policy. - How do I contact us?
You can contact us in the following ways:
● Email: Anthony@embergrove1212.com
● Phone: 8648073733 - Do you have a warranty or quality guarantee for your products?
Yes, all our pet products come with a certain period of quality guarantee. If the product you received has quality problems, you can apply for a return or exchange within the warranty period. For specific warranty policies, please refer to our Return and Warranty Terms.