SHIPPING INFORMATION

SHIPPING INFORMATION
Thank you for choosing Pinehaven Heights LLC! We are committed to ensuring that your pet supplies are delivered safely and on time. Here are our detailed terms regarding shipping and logistics:
Shipping and Logistics Companies
We work with the following reputable logistics companies to ensure that your order arrives quickly and safely:
●Domestic Shipping in the United States: We mainly use USPS, FedEx, and UPS for domestic orders.
●International Shipping: For international orders, we work with DHL and FedEx to ensure that packages can be safely delivered all over the world.
Domestic Shipping

1. Processing Time: We will process and ship within 1-2 business days after receiving your order.
2. Shipping Time: Domestic shipping time is usually 3-7 business days, depending on your geographical location and the selected shipping method.
3. Shipping Cost Calculation: Shipping costs will be calculated based on the weight, size and destination of the order. You can view the shipping cost estimate at checkout.
   International Shipping
4. Processing Time: International orders will be processed within 2-3 business days after receiving the order.
5. Shipping time: International orders generally take 7-21 business days to ship, depending on the country of destination and the type of shipping service selected.
6. Shipping cost calculation: International shipping costs will be calculated based on the weight and size of the order as well as the country of destination. All relevant costs will be displayed on the checkout page, and the specific shipping costs will be confirmed before shipping.
7. Customs duties and import taxes: Please note that international orders may be subject to customs duties and import taxes in the country of destination. These costs are borne by the customer and Pinehaven Heights LLC cannot control or calculate these costs in advance. Please make sure you understand and agree to the relevant taxes and fees in the country of destination.
   Shipping Tracking
   Once your order is shipped, we will provide you with a tracking number via email, and you can track the status of your package at any time.
   Shipping issues and delays
   ● Address issues: Please make sure to provide a correct and complete shipping address. If you find that the address is wrong after the order is placed, please contact us as soon as possible so that we can adjust it in time.
   ● Shipping delays: Although we work with reliable logistics companies, unforeseen delays may occur during shipping. We will do our best to handle and resolve any shipping issues, but we cannot be held responsible for delays caused by the logistics company.
   Unsuccessful delivery
   If your package cannot be delivered (such as wrong address, failed to sign for, etc.), we will do our best to assist you in re-arranging delivery. Re-delivery may incur additional charges.