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TERMS AND CONDITIONS

TERMS AND CONDITIONS
Welcome to the Pinehaven Heights LLC (hereinafter referred to as “we”, “our” or “the Company”) website. Please read and understand the following Terms of Service carefully before using this website and its services. If you continue to use this website, you agree to be bound by these terms and conditions. If you do not agree to these Terms of Service, please do not use this website or services.

  1. Account Registration and Security
    1.1. When using certain services or features, you may need to register an account. When registering, you are required to provide accurate and complete information and keep it up to date at all times. If the information you provide is incorrect or inaccurate, you will be responsible for any problems or losses arising therefrom.
    1.2. You are responsible for keeping your account and password information safe and are responsible for all activities conducted through your account. If you discover any unauthorized use of your account, please notify us immediately.
  2. Product Information and Prices
    2.1. We try our best to provide accurate product information, including descriptions, prices and inventory, but we do not rule out the possibility of certain errors. If any errors occur, we will try our best to correct them promptly and notify you.
    2.2. All product prices are quoted in United States dollars (USD) and may be adjusted from time to time. We reserve the right to change product prices at any time without prior notice.
  3. Order and Payment
    3.1. When you submit an order through our website, you agree to purchase the selected products. The order will be effective after we confirm and process it.
    3.2. We accept a variety of payment methods (such as credit card, debit card, PayPal, etc.). All payment information will be processed in a secure and encrypted manner to ensure the safety of your information.
    3.3. Once the order is confirmed, you will receive an order confirmation email. Please note that we reserve the right to cancel or refuse an order in certain circumstances (for example: payment issues, insufficient stock, etc.).
  4. Shipping and Delivery
    4.1. We offer a variety of shipping methods to get your order to you as quickly as possible. Shipping costs will be calculated based on the shipping method and destination you choose.
    4.2. We will try our best to ensure timely shipment, but we are not responsible for delays caused by unforeseen circumstances (such as weather, shipping delays, etc.).
    4.3. Please make sure your delivery address is accurate. If the package cannot be delivered due to an incorrect address, we will not be responsible for any loss or expense.
  5. Returns and Refunds
    5.1. If you are not satisfied with the product you purchased, you can apply for a return within 30 days of receiving the product. The return must comply with our return policy (for example: the product is unused, the packaging is intact, etc.).
    5.2. The return cost is borne by the customer, and the product must be sent back by the shipping method specified by us.
    5.3. We will process a refund based on the return situation, and the refund will be returned to your payment method. The processing time is usually 7 to 14 business days.
  6. Intellectual Property
    6.1. All content on this website, including but not limited to text, images, logos, trademarks, videos, audio, software, etc., are the property of Pinehaven Heights LLC and are protected by copyright, trademark and other intellectual property laws.
    6.2. You may not use, copy, modify, distribute, transmit or publish the content of this website in any form without authorization.
  7. Restrictions on Use
    7.1. You agree to comply with all applicable laws and regulations when using this website. You may not post any illegal, obscene, defamatory, malicious or harmful content on the Website.
    7.2. You may not conduct any illegal activities through the Website, including but not limited to unauthorized access to the system, data mining, spamming, etc.
  8. Disclaimer
    8.1. All content on the Website is provided on an “as is” basis. We do not make any guarantees about the accuracy, completeness or suitability of the content on the Website.
    8.2. We are not responsible for any direct or indirect losses arising from the use of the Website or the content, products, services on the Website.
  9. Modification and Termination
    9.1. We reserve the right to modify these Terms of Service at any time, and the modified terms will take effect when they are posted. Please check the terms regularly for updates.
    9.2. We have the right to terminate or suspend your account access at any time, especially if you violate the terms.
  10. Privacy Policy
    10.1. We take your privacy very seriously. Please refer to our Privacy Policy to understand how we collect, use and protect your personal information.
  11. Applicable Law and Dispute Resolution
    11.1. These Terms of Service are governed by the laws of the United States.
    11.2. If a dispute arises, you agree to resolve it with us through friendly negotiation. If the negotiation fails, the dispute will be submitted to the court where the company is located.
  12. Contact Us
    If you have any questions or concerns about these Terms of Service, please feel free to contact us at any time through the following methods:
    Phone: 8648073733
    Email: Anthony@embergrove1212.com
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